Legal
What information this website collects, how it is used and the choices you have about it.
Effective September 2026
This Privacy Policy explains what personal information HomesKnow collects through its website, how that information is used and the choices available to visitors and account holders. It applies to every page of the site and to the forms on it.
Information is collected when a visitor creates an account, sends a message through the contact form or submits a service request. Depending on the form, this may include:
Some technical information, such as browser type, device type and the pages visited, is recorded automatically to keep the site working and secure.
Personal information is used to respond to requests, prepare written estimates, schedule visits and keep account holders updated about their jobs. It is also used to maintain and improve the website and to meet legal obligations.
Separate checkboxes on the signup page let a visitor agree to service texts and to marketing texts or calls. Ticking a box is optional and is never required to request a service.
Consent can be withdrawn at any time by replying STOP to a text message or by contacting HomesKnow with the details at the end of this policy. Replying HELP provides assistance. Carrier message and data rates may apply.
Personal information is shared only where it is needed to deliver the services requested or where the law requires it. This includes:
Each provider is permitted to use the information only for the task it performs for HomesKnow.
The website uses a small number of cookies and similar tools to remember settings, keep account holders signed in and understand how pages are used. Most browsers allow cookies to be blocked or removed through their settings, although some features of the site may not work without them.
Reasonable technical and organisational measures are used to protect personal information from loss, misuse and unauthorised access. Passwords are stored in a protected form, and access to account information is limited to what is needed to respond to requests.
No method of transmission over the internet is completely secure, so absolute security cannot be promised. Anyone who suspects their account has been accessed without permission should get in touch straight away.
Account information is kept while the account remains open. Records of estimates and completed work are kept for as long as needed to honour any commitments about that work and to meet tax and legal requirements, after which they are deleted or anonymised.
Account holders can review and update their contact details at any time by getting in touch. Depending on where a person lives, they may also have rights to:
Requests are answered within the time allowed by the relevant law, and proof of identity may be requested before information is released.
The website and its services are intended for adults. HomesKnow does not knowingly collect personal information from children, and any such information discovered will be deleted.
Pages on this site may link to other websites, such as manufacturer resources. HomesKnow is not responsible for the privacy practices of those sites and encourages visitors to read their policies.
This policy may be updated when services or legal requirements change. The date at the top of the page shows when the current version took effect. Significant changes will be highlighted on the site.
Questions or requests about personal information can be sent using the details below.